Privacy Policy

As consumers ourselves, the folks at The Pally Giraffe Company (“Pally Giraffe”) fully understand the importance of privacy. We are committed to protect private information about you and want to set your mind at ease about using our site. Here are the details of our privacy policy. A tad long but you have the right to know so that your shopping experience can be as pleasant as possible.

Non-disclosure
Pally Giraffe will not disclose information about our customers to third parties except where it is part of providing a service to you – such as arranging for a product to be sent to you, verifying credit card and/or security details and for the purposes of customer research. All these with your expressed permission or knowledge, of course.

Communication
If you have made a purchase from our e-shop or signed up to be on our mailing list, we may occasionally update you on our latest promotions and news via email, post or telephone. All Pally Giraffe members can opt-out from receiving such communication by activating the “unsubscribe” function available in all materials.

Anonymous Information
We’ll be lying through our teeth if we say we don’t collect data about you (other than those you provide)! However, much of this data is anonymous information about your visit - for example, statistics such as the number of people that visit our site, peak hours of visits, etc. We may obtain this non-personal information by placing a “cookie” on your computer’s hard drive so we can help personalise your experience. A cookie is a small information file stored on your hard drive that enables us to track and understand your general needs better so we can improve our services to you.

Personally Identifiable Information
To facilitate your shopping at Pally Giraffe, we’ll need to collect personally identifiable information from you when you place an order or fill out a form. Such information includes your name, address, contact details, credit card details, etc. We may share this information about you with third parties (where it’s necessary as part of service fulfillment) and use it for future marketing initiatives or considerations in improvement of our website. While third party service providers may be provided with access to personally identifiable information needed to perform their function, they may not use or disclose such data for any other purpose. For fraud protection and compliance with law, we may disclose any information, including personally identifiable information, that we deem necessary.

Third Party Sites
Our site may contain links to and from the websites of our partners, vendors and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and you know that these policies are beyond Pally Giraffe’s responsibility and liability. We suggest you check their respective privacy policies before submitting any personal data.

Protecting Your Security
Our website’s security is in accordance with industry standards to protect the security of your personal information both online and offline. Information about you is stored on computer servers in a controlled environment that is reasonably protected from unauthorized misuse or disclosure. We take steps to safeguard your personal information through provision of authentication functions, data encryptions and ensuring of data integrity. Remember, you need to do your part too. Keep your password private; only you can access your account information. Also, avoid using the browser’s password memory function to prevent unauthorised access. Always sign off from your account, close your browser and empty your cache (especially if you are using a commonly-shared computer terminal) when you are done with shopping.

Updating or Deleting Personal Information
You can update, change or delete certain personal information (such as your email address, communication preferences, mailing address and payment method) on our website. Simply click Login in the menu at the top of each page on our website to access your account for any edits or changes. Alternatively, you can email us to verify the details you have submitted. As part of our security procedures, we will request for proof of identity before revealing any information.

Changes to our Privacy Policy
Content of this Privacy Policy may change from time to time. We suggest you consult this page periodically. Revised policy will be effective immediately from the time it is posted here.

Contacting Us
Have a concern you need to address regarding our privacy policy? Email us – we’ll be delighted to answer any questions you may have. Feel free to feedback any suggestions (even complaints!) to us too. We really appreciate the time you take to provide us with knowledge to improve ourselves and make your shopping at Pally Giraffe happier! Pally Giraffe’s friendly customer care can be reached here.